Clients
Client Journey
Learning a language with Cactus couldn't be simpler. A typical client journey looks like this:
1. The First Conversation
You tell us your aims and expectations. We'll listen, ask questions, find out as much as possible about key issues such as why you want to learn, how you want to learn, what you hope to achieve, how much language you already have, and how much time you'd like to commit.
2. The Proposal
One of our Account Managers will create a language training proposal which will reflect our understanding of your needs. The proposal will include training format, course content, course duration and price. Any expenses, such as course materials costs will be included, so there are no hidden costs. The proposal is a framework which you are able to refine to meet your schedule and specific learning circumstances. Once agreed, the proposal passes to our Operations Team
3. The Set Up
The Operations Team will contact you to discuss training location, times, and durations. You will also be asked to complete a formal Needs Analysis and Level Test if appropriate. A trainer will then be selected and fully briefed prior to the first lesson.
4. The First lesson
In the first lesson, your trainer will get a clear idea of your linguistic strengths and weaknesses, your learning style, and what your priorities are. Together, you will be able to draw up a provisional course plan which will focus on what you want to be able to do with the language and what you will need to cover in order to get there. After the first lesson, we'll send you an email to get your initial thoughts and to check everything is to your satisfaction.
5. During the Course
Your trainer will continuously assess your strengths, your weaknesses and your learning style and adapt the teaching method and materials accordingly in order to maximise your language acquisition. You will also have the support of our dedicated Academic and Operations teams throughout your course and we will collect regular feedback from you, responding where necessary. Your Account Manager will be your exclusive first point of contact and will ensure the success of your course.
6. End of Course
The end of the course will include a full review of what you have learnt, an assessment of where your strengths and weaknesses lie, and some suggestions on what you can do to maintain and extend your learning. It's also a chance to look back and celebrate all that you have achieved!
7. What next?
Entirely up to you of course, but at this point many of our clients have reached a point at which they can apply their learning to their world outside the classroom. Others will want to continue learning in a more focused way, and this can take many forms - an online course, more face-to-face training, or a full-immersion study week in the country where the language is spoken, for example. Whatever, you choose, Cactus can provide advice and support all the way.
Take a look at what our clients have been saying about us in testimonials.
Read more in our London Buses case study.