Cactus awarded gold standard in Quality Management
Wednesday, 24th February 2010
Meeting and exceeding the needs of language training customers worldwide
Cactus Language Training is delighted to announce that its Quality Programme has been approved by Lloyd’s Register Quality Assurance to ISO 9001:2008. Cactus passed the in-depth auditing process with flying colours, illustrating its commitment to consistently meeting and exceeding the needs of its customers around the world.
Operating a quality management system is crucial for businesses who want to understand their customers’ needs and meet and exceed those needs effectively and efficiently. The Cactus Quality Programme ensures every aspect of what Cactus does can be looked at in depth to ensure it meets the required criteria, quality objectives and outcomes, to ensure the best possible service to its customers, from enterprises to individuals.
Richard Bradford, MD of Cactus UK, comments: “The decision to be audited by Lloyds Register was critical to our commitment to making a genuine difference to how we deliver language training in the UK and worldwide. The auditor went to extraordinary lengths to ensure that not only our systems and processes all worked, but also that we had academic integrity and strong procedures in place to deliver top quality courses.
We’ve worked hard to make sure that Cactus is a customer-focused organisation, and what makes it special for me is that everyone at Cactus has been committed to attaining this international quality standard, from the team in our Brighton office, to our trainers and partner organisations around the world.”
Tags: tailor-made, cactus, customer service, quality management
Posted by Lucy under Cactus Language Worldwide, Cactus Tailor-made,
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Posted by Jan Ambler on 03/10 at 09:11 PM
Well done to a small enthusiastic and vibrant company - they deserve this accolade.