Language Courses US - Terms and Conditions


Definitions and Interpretations in these Conditions

The ‘Company’ shall mean Cactus, or Cactus Language, or Cactus TEFL, or Cactus Language Training, or Cactus Worldwide Limited. ‘The client’ shall mean the person in whose name the booking is made and shall include the person or persons on whose behalf the same is made. ‘Force Majeure’ shall mean any event outside the Company’s control which prevents the prompt performance of its obligations, including war and civil strife, etc.

Courses

Where the number of course lessons is shown, this corresponds to the particular school’s practice and one lesson may last from 40-60 minutes - the number of minutes per lesson is usually shown in the brochure or on the website. In the rare event that you are the only student of your level, you may be asked to transfer to a different location, start the course later, or alternatively, receive a refund.

Materials and Transfers

Course materials are included except where specifically stated. Materials may refer to either a course book, and/or photocopied materials. Course materials are non-refundable.

Public Holidays

Where a course takes place during a public holiday, no lessons will take place on that day and no reduction in price will be given except where specifically stated. Individual classes are usually rescheduled (but not always) but group classes are usually forfeited. Please consult the accompanying list of public holidays (although it is the client’s responsibility to check these since they are often subject to change).

Booking fees

There are standard booking fees on credit card and debit card payments. These are fees that we are charged by our bank to process a payment with these cards, and we therefore need to pass these fees on to our clients. The reason why we have to charge more for USD and Euro payments is that the bank charges us a much higher amount to take payment with these cards. We do not add these fees to further our profits in any way.

Booking fees are as follows:


GBP Credit Card: 2.75%


USD Debit/Credit Card: 2.75%


EUR Debit/Credit Card: 3.75%


GBP Amex: 3.50%

Alterations by the Company

The Company will do its utmost to provide the arrangements that have been confirmed, but it must reserve the right to modify or cancel any course if unforeseen circumstances arise. If force majeure occurs while a course is in progress, the company will try to make reasonable alternative arrangements.
Please note that Cactus needs a minimum of 4 students to run a course. In the event that we do not have enough students to run your class at your chosen centre, we reserve the right to cancel your course up to 48 hours prior to the start of your course. Alternatively, we may ask you to move to another centre as close as possible to your chosen location, to join a class that is definitely running. We will email / telephone you to inform you of this.

Liability of the Company

The Company accepts responsibility for ensuring that all parts of the course are supplied as described and that all services shall reach reasonable standard. However the company shall not be liable for the failure or improper performance of these services where such failure or improper performance is attributable to a) the fault of the client, b) the unforeseeable or unavoidable actions of an unconnected third party, c) unusual and unforeseeable circumstances beyond the company’s supplier’s control, including force majeure.

Alterations by the Client

If the client wishes to change their booking in any way after they have booked a course, they must inform the company immediately, by email or telephone, and the company reserves the right to charge $100 per person per change to cover the additional administration involved, plus any additional charges imposed by schools.

Visas

Cactus is unable to provide any kind of visa letter or invitation letter on the basis of attendance of and payment for a foreign language evening course.

Descriptions

The Company honestly believes that all statements made in its brochure or website are factual and correct. Every reasonable effort has been made to describe the schools and environs and to provide the amenities described. The company cannot therefore be held responsible for any changes that become known after the brochure was produced (up-to-date information can be found on the website), nor can the company accept liabilities for happenings outside its reasonable control. The company undertakes to advise the client of any material changes known to it prior to the client’s departure.

Special Requirements

Any special requests must be advised to the company by email. We invite you to make known to us any medical conditions or other needs which you feel might enable us to provide you with a higher level of personal service and attention. Any information received remains confidential.

General Information

General information is included in this website for help and guidance to the client. Please read it carefully. The contract incorporating these conditions shall be governed by English law and any matters arising out of it shall be subject to the jurisdiction of the Courts of England and Wales.

Language Courses New York Refund Policy


  • More than 7 days before course start date: Cactus can offer you a full refund of your course up to one week before the advertised start date or postponement to a later start date.
  • Less than 7 days before course start date: You can transfer your booking to the next course at no extra charge OR you may have a refund of the course fee minus a $100 administration fee.
  • After the first lesson: You can transfer your booking to the next course at no extra charge OR you may have a refund of the course fee minus a $100 administration fee.
  • After the second lesson: You may have a refund of the course fee minus $100 administration fee.
  • After the third lesson: You will not be entitled to any refund and you will NOT be able to transfer your booking to the next course.
  • Claiming a refund: You must contact Cactus at the time of cancellation, following the stages indicated above, in order to claim any refund. We cannot offer any refunds at all once the third lesson has passed. Those who do not attend the rest of their course after the second lesson cannot claim for a refund at any later stage if they have not advised us of their cancellation at the time.

Note: Cactus cannot offer any lessons on a trial basis.