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Museums

In 2004, Cactus provided language training for the staff of the Royal Armouries Museum in Portsmouth, who required classes in French to enable them to assist visitors from France to the museum. The language training can be on an individual or small, closed group basis.

:: How It Works
:: Course Content
:: Group Language Course for Museums
:: Contact Us

How It Works

Our qualified, native speaker language trainers are based nationwide throughout the UK and abroad. The training takes place either in the offices of your organisation or in one of our training rooms which are available throughout the UK and overseas.

Once you've spoken to one of our training coordinators we will prepare you a course proposal/booking form, containing a sample programme and quote. Once you return this to us we will be able to put together your training programme, agree dates, frequencies and locations, brief the trainer(s) and confirm everything back to you.

Course Content

As everybody's needs are different we will build a programme that is unique to you. This doesn't cost any more - it's the service we offer to everyone. This means that we will want to spend time finding out more about your projects, your job, your language ambitions, and build up a list of topic areas, or skills, for you to work through. If training is going to take place in groups, we'll aim to ask everyone to contribute ideas as to what they'd like to do.

The advantage of this approach is that you, and/or your colleagues following the course, are totally involved in the course design and therefore remain motivated throughout.

Of course, if you don't know what you'd like to work on, we can make suggestions to you of what may be relevant. At lower levels of language ability, it's often useful to spend time running through the basic language first but, even here, we're able to 'flavour' the lessons with the themes and vocabulary, and the situations and scenarios, that you're likely to need.

Group Language Course for Museums

This 18 hour Foreign Language course over 12 weeks is designed for a maximum of 12 trainees and consists of 1.5 hours of training per week. Alternatively we can offer 6 x ½ day sessions of 3 hours each over 6 weeks.

The course which has been specially designed for Customer Service staff working in the Museum industry features modules on:

• Personal Identification - talking about yourself
• Learning a language - methods and experience
• Meeting & greeting visitors to the museum – 1st impressions
• Directions, telling the time
• Daily routine – schedules, appointments, meetings, deadlines
• Communication – by telephone & email
• Selling your museum
• Dealing with customer complaints
• Specific phrases & vocabulary
• Specific product area knowledge
• Customer service
• Making & justifying changes
• Cultural awareness

Price: £1,080 + VAT [£90 per trainee] + £25 course materials per trainee (£5 per hour)

Contact Us

If you are short of time, simply call us on 0845 130 4775 (option 2) and we'll guide you effortlessly through the whole process. For further information you can also contact Germaine Broadbent, Head of Cactus Language Training, at: germaine@cactuslanguagetraining.com.